SIMM Associates was established in 1991 in Newark, Delaware as an organization that specializes in accounts receivable management and customer care. Since that time, SIMM Associates has become a multi-faceted business processing company (BPO) providing collection solutions and customer engagement to the retail, e-commerce, telesales, student lending, consumer lending, credit/retail card, healthcare, auto finance, credit union and debt buying industries. SIMM also provides best in class deceased care solutions that encompass decedent verification, estate location scrub, proprietary Probate Tracker℠ claim filing process and an empathetic survivor recovery solution all performed with brand sensitivity and regulatory compliance in mind.

Our Experience

SIMM Associates were established in 1991 as an accounts receivable management firm that has quickly grown into a highly respected and successful collection agency. Our team includes a staff of more than 200 employees and is ranked as one of the top 100 agencies in the United States. Our clients include organizations of all sizes ranging from Fortune 500 companies to smaller credit issuers in our local Delaware area.

Our Collection & Recovery Philosophy

We are a family owned business, and we are sensitive to the needs of families. We believe in a balanced approach that maintains respect and dignity while yielding results for both our clients and their customers. Our team strives to constantly improve, frequently participating in specialized training developed to further enhance the customer experience.

SIMM Associates Code of Ethics

As industry leaders, we hold ourselves to a higher standard than just what is required. We understand that our behaviors reflect directly on our clients and therefore we have developed our own code of ethics to enforce high standards across our organization. We believe that legal requirements are a good start, but we have added common sense and moral values to the code of ethics we follow.